We recommend you to return your purchase via certified mail or with proof of receipt in order to avoid any loss. In any case, you may return your purchase by any mean you wish within 30 calendar days of receipt. We cannot be responsible for items that are not received at our warehouse. The customer must take charge of the shipping when returning an item; freight collect shipments will not be accepted. Additionally, we inform you that we cannot accept exchanges and returns of purchases made in stores, shopping centres or official distributors.

It is important that the product is in the same condition it was sent with the corresponding package and labelling. Please, add the bill of the product, your name and last name, address (specifying it’s a return in the package), and your phone number in case we need to contact you if there is any problem with your return.

Upon receipt of the returned product we will examine it and if the product remains in perfect conditions, the return of the product will result in the refund of the product price. The refund will be made as soon as possible and, in any case, within 30 days upon arrival of the return order. Please, be informed that we will not reimburse the shipping expenses of the initial purchase.

Bear in mind that due to the artisanal process of each of our pieces, colours and shapes of the stones may vary slightly from the images shown on our website. If you would like to make an exchange for another size or colour, you must place a new order and proceed with the return of the previous one requesting reimbursement.

Returns must be addressed as follows:

JOIES PEDRAMAR   C/ Cervantes, 38-14  46134 Foios Valencia