We recommend you to return your purchase via certified mail or with proof of receipt in order to avoid any loss. In any case, you may return your purchase by any mean you wish within 30 calendar days of receipt. We cannot be responsible for items that are not received at our warehouse. The customer must take charge of the shipping when returning an item; freight collect shipments will not be accepted. Additionally, we inform you that we cannot accept exchanges and returns of purchases made in stores, shopping centres or official distributors.
It is important that the product is in the same condition it was sent with the corresponding package and labelling. Please, add the bill of the product, your name and last name, address (specifying it’s a return in the package), and your phone number in case we need to contact you if there is any problem with your return.